케이던스는 체계적인 고객 지원 인프라와 프로세스를 구축하여 신속하고 빠른 기술 지원을 위해 노력하고 있습니다.
특히 저희 케이던스 tool을 사용하시는 고객들은 Cadence Online Support 사이트를 통해 24시간 케이던스의 최신 기술자료 및 솔루션을 제공 받으실 수 있습니다.
Cadence Online Support 등록 가이드
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| 3. 등록한 E-mail을 통하여 신규등록정보 및 추가등록절차에 대한 Link가 전달됩니다. 안내 된 Link를 따라 신규등록 진행하시면 등록 완료 됩니다. |
Support Offerings
Cadence Online Support
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Software Downloads
Software updates are available through electronic or CD distribution for customers with a current maintenance agreement and Cadence Online Support or eDA-on-Tap account.
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Computing Platform Support
Current Cadence technology releases and operating systems are supported on UNIX and PC platforms.
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Support Process
Cadence Customer Support ensures speedy resolution to product issues by furnishing:
- 24x7 online access to a knowledgebase of the latest articles and technical documentation
- Direct collaboration with Cadence Support application engineers to overcome engineering challenges
- Processes and infrastructure that ensure cases are quickly resolved by the appropriate Customer Support teams
- An extensive global network of Cadence resources which can be leveraged to successfully resolve your case
Learn more about the process
- Support process overview
- Cases
- Escalating an issue
- Product change requests
- Web collaboration
- Customer satisfaction
Customer Support Contacts
Please refer to Global Customer Support Contacts for regional phone and email information.