Web Collaboration

WebEx® web collaboration technology from Cisco allows Cadence® customers and Cadence Customer Support application engineers to conduct desktop sharing, remote access, and online presentations. Desktop sharing is vital to the case resolution process:

• Resolving an issue through a web collaboration session can save time and eliminate the need for a test case
• Enables reproducing machine-specific issues
• Allows Cadence staff to demonstrate proper product usage
• Enables saving/recording a session (per customer permission only) to attach to the case or CCR for Customer Support and R&D escalations
  

How to get started: 

1. A Cadence Customer Support application engineer will initiate a session and provide link to a WebEx session
   
2. Join a WebEx session by clicking on the provided link