Committed to helping you resolve any platform- or product-related issues
WebEx® web collaboration technology from Cisco allows Cadence® customers and Cadence Customer Support application engineers to conduct desktop sharing, remote access, and online presentations. Desktop sharing is vital to the case resolution process:
Resolving an issue through a web collaboration session can save time and eliminate the need for a test case
Enables reproducing machine-specific issues
Allows Cadence staff to demonstrate proper product usage
Enables saving/recording a session (per customer permission only) to attach to the case or CCR for Customer Support and R&D escalations
How to get started:
A Cadence Customer Support application engineer will initiate a session and provide link to a WebEx session
Join a WebEx session by clicking on the provided link