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  • Products

    • Products

      Cadence.AI

      • Millennium Platform

        AI-driven digital twin supercomputer

      • Cadence Cerebrus AI Studio

        Multi-block, multi-user SoC design platform

      • Optimality Intelligent System Explorer

        AI-driven Multiphysics analysis

      • Verisium Verification Platform

        AI-driven verification platform

      • Allegro X AI

        AI-driven PCB Design

      • Tensilica AI Platform

        On-device AI IP

    • Products

      IC Design & Verification

      • Virtuoso Studio

        Analog and custom IC design

      • Spectre Simulation

        Analog and mixed-signal SoC verification

      • Innovus+ Platform

        Synthesis and implementation for advanced nodes

      • Xcelium Logic Simulation

        IP and SoC design verification

      • Silicon Solutions

        Protocol IP and Compute IP, including Tensilica IP

      • Palladium and Protium

        Emulation and prototyping platforms

    • Products

      System Design & Analysis

      • Allegro X Design Platform

        System and PCB design platform

      • Allegro X Adv Package Designer Platform

        IC packaging design and analysis platform

      • Sigrity X Platform

        Signal and power integrity analysis platform

      • AWR Design Environment Platform

        RF and microwave development platform

      • Cadence Reality Digital Twin Platform

        Data center design and management platform

      • Fidelity CFD Platform

        Computational fluid dynamics platform

    • All Analog IC Design Products
    • All Verification Products
    • All Digital Design and Signoff Products
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    • Aerospace and Defense

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    • Data Center Solutions

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    Services

    • Services Overview

    • Chiplet Design Services

    • Custom Silicon Services

    Technologies

    • Artificial Intelligence

    • 3D-IC Design

    • Advanced Node

    • Arm-Based Solutions

    • Chiplets

    • Cloud Solutions

    • Computational Fluid Dynamics

    • Functional Safety

    • Low Power

    • Mixed-signal

    • Molecular Simulation

    • Multiphysics System Analysis

    • Photonics

    • RF / Microwave

    Designed with Cadence See how our customers create innovative products with Cadence
    Explore Cadence Cloud Now Explore Cadence Cloud Now
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    Training

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    • Custom IC / Analog / RF Design

    • Digital Design and Signoff

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    • Mixed-Signal Design Modeling, Simulation, and Verification

    • Onboarding Curricula

    • PCB Design

    • Reality DC

    • System Design and Verification

    • Tech Domain Certification Programs

    • Tensilica Processor IP

    Stay up to date with the latest software
    Cadence award-winning online support available 24/7
    Connect with expert users in our Community Forums
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Case Submission

The Cadence® Global Customer Support Team is committed to helping you resolve any platform- or product-related issues. Cadence maintains the infrastructure and processes necessary to ensure that your case is assigned to an appropriately skilled Cadence Customer Support application engineer who can provide an efficient and timely response to your technical issues.

If you are unable to resolve your technical issue through online support, report the problem to Cadence Customer Support using an online support Case Submission Form. Once within Cadence Online Support, click the "Cases" link.

Please provide the following information:
Product information
Description of the problem
As you enter information regarding your case, Cadence Online Support displays potential solutions that address your issue

Case Severity

Case severity is based on the following criteria:

  • Minor — Problem doesn't affect normal operations
  • Important — Serious concerns regarding daily operations
  • Critical — Severe impact on daily/production operations or possible line down situation

Submitting Your Case

When you click Submit, a new case is created with a unique identification number and assigned to Cadence application engineers based on their product expertise.

Attaching a Test Case

Providing a test case:

  • Dramatically decreases resolution time (Test cases are mandatory when submitting Cadence Change Requests (CCR) to R&D)
  • Enables accurate reproduction of the problem (Test cases provided by the customer are more likely to reproduce the problems accurately than those created by Cadence Customer Support application engineers)
  • Speeds determination and resolution of the problem

Case Management

You can view the progress of your case resolution on Cadence Online Support by clicking the "View Requests" link.

You can also update your case on Cadence Online Support at any time. Or, you can update your request by emailing support@cadence.com (Including "Update" and the case reference number in the subject line will automatically append the message to your case reference number in the subject line will automatically append the message to your case and immediately notify the case owner.)

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