WebEx® web collaboration technology from Cisco allows Cadence® customers and Cadence Customer Support application engineers to conduct desktop sharing, remote access, and online presentations. Desktop sharing is vital to the case resolution process:

  • Resolving an issue through a web collaboration session can save time and eliminate the need for a test case
  • Enables reproducing machine-specific issues
  • Allows Cadence staff to demonstrate proper product usage
  • Enables saving/recording a session (per customer permission only) to attach to the case or CCR for Customer Support and R&D escalations

How to get started: 

  1. A Cadence Customer Support application engineer will initiate a session and provide link to a WebEx session
  2. Join a WebEx session by clicking on the provided link