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Welcome to Cadence Global Customer Support

Welcome to Cadence Global Customer Support!

If you have not already done so, the best way to get started is to:

Register on SourceLink
Reference the SourceLink Getting Started Guide for detailed steps of registration and setup.

Now you are ready to browse the SourceLink knowledge base of solutions and request help from Cadence Customer Support Application Engineers. Refer to the Support Process link on the left for the full description of Cadence Global Customer Support processes, resources and commitments to customers. Additional "How To" pages available within the left navigation describe some key components of our Support processes:

Service Request submission and management
Issue escalation process
Cadence Change Request (CCR) severity descriptions
Web Collaboration technology as part of Service Request resolution
Feedback gathering to ensure customer satisfaction