Emphasis on Customer Satisfaction
The Cadence Global Customer Support team places customer satisfaction as our top priority. We have established feedback gathering processes that allow you to comment on the support provided by the Customer Support Application Engineer after your Service Request has closed.
We send Customer Support Satisfaction Surveys to customers based on their survey preferences. All returned surveys are reviewed by Customer Support Managers. Customer Support Managers are quickly alerted of any low survey scores ensuring prompt investigation and actions. Customer Support Satisfaction Survey metrics are evaluated and included in the monthly operations reviews. Positive survey scores are also used in programs to recognize superior performance of Customer Support Application Engineers.