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 Cadence Online Support access 

Last post Mon, Jul 15 2013 7:19 AM by Roger BFS. 2 replies.
Started by tltoth 12 Jul 2013 02:46 AM. Topic has 2 replies and 478 views
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  • Fri, Jul 12 2013 2:46 AM

    • tltoth
    • Top 50 Contributor
    • Joined on Fri, Aug 29 2008
    • Miskolc, Hungary
    • Posts 192
    • Points 2,850
    Cadence Online Support access Reply

    Hi,

    Is the access of Cadence Online Support is tied to any tier (orcad,allegro) or just to be under maintennance contract is required? 

    Thanks

    • Post Points: 5
  • Mon, Jul 15 2013 3:53 AM

    • tltoth
    • Top 50 Contributor
    • Joined on Fri, Aug 29 2008
    • Miskolc, Hungary
    • Posts 192
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    Re: Cadence Online Support access Reply

    Let me ask it in another way.

    Is it true or just a rumour that the Cadence Online Support is available only with allegro license?

    Some VAR please respond.

    Thanks

    • Post Points: 20
  • Mon, Jul 15 2013 7:19 AM

    • Roger BFS
    • Top 100 Contributor
    • Joined on Fri, Mar 4 2011
    • Morrison, CO
    • Posts 67
    • Points 965
    Re: Cadence Online Support access Reply

    I'm no VAR - but I can confirm the rumor.

    I recently tried to get my login access to "support.cadence.com" re-authorized (host ID not recognized) and the Cadence support folks refused, saying that I had an "OrCad" license and support was provided through my VAR.

    I have been running upper tier license (Allegro legacy L, with performance add-ons) for some years.   Yes, I also have OrCad, which was combined with my Allegro license some time ago, through no choice of mine.

    Very annoying! 

    Roger Green - B F Systems, LLC
    • Post Points: 5
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Started by tltoth at 12 Jul 2013 02:46 AM. Topic has 2 replies.