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Find, Fix And Learn With Cadence Online Support

Comments(3)Filed under: Digital Implementation, Sourcelink, Cadence Online Support

We recently rolled out a new online support mechanism that replaces Sourcelink called Cadence Online Support.  Point your web browser to sourcelink.cadence.com and you'll notice that it redirects to support.cadence.com

Improving the search capabilities was one of the major focuses of Cadence Online Support.  A single box enables searching across the following areas:

  • Troubleshooting
  • Product Manuals
  • New or Changed Features
  • Design Info
  • Blogs and Forums

Additionally, the "Top 3 Overall Matches" across all of these areas are returned.  The result, hopefully, is that it's easier to find the information you're looking for.  Check it out and let us know how we're doing.

(click to enlarge any of these images)

 

You can also provide Feedback specifically about any page on the new site.  Please take advantage of this capability- we really want to hear what you think and your Feedback will be responded to and tracked to closure:

 

 The new site surfaces up your most recent service requests, and provides a link to create a new service request:

 

 

Finally, the site offers a way to learn about how our tools are intended to be used with "Design Topics".  Design Topics are the place to look when you don't have a specific bug or issue you're trying to troubleshoot but rather when you want to understand conceptually what Cadence recommends at any given stage on the design process.  This information is accessible via Design Topics->View Design Topics on the top of Cadence Online Support pages.  Here's an example of the available subtasks within Block Implementation.  You can expand any one of these subtasks for more information -or- go directly to any one of the Technical Topics for more information:

 

 

So there you have it: Find, Fix and Learn.  Click HERE to learn more about Cadence Online Support (login required using your existing Cadence.com password).

Question of the Day: What do you think of the new Cadence Online Suport so far?  Leave a comment below or make use of the Feedback mechanism within Cadence Online Support.

Bob Dwyer

 

Comments(3)

By Frank Wiedmann on November 6, 2009
I would have preferred it if Cadence had rolled out the new version of the online support system only after its development was complete. It's called a beta version right now and email notifications will be missing until the second relase (currently planned for Q1 2010), which for me is a rather severe limitation.


By susann on November 6, 2009
As a member of the Cadence Online Support team, be assured we were pleased to release our new site to the world. We knew that pushing some functionality to Release 2 would be a hardship but the tradeoff would be bringing a more robust site to our users. In this case, we’re calling it a BETA, in the same way that Google releases so many of their products as beta. It is fully functional for core items such as Service Request submittal and management, content search and delivery, etc.
During the interim period between go-live and the second release, we will be doing our best to compensate for the missing notifications by posting news items and potentially even manually sending some emails.

By Jacob on November 24, 2009
New "Cadence Online Support" help me to  find what I need quickly.

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